Adding officers and setting permissions

Add a user

1. 1In your admin, open Settings → Users and click Add user.
2. 2Enter their Full name and Email. Optionally add an Officer number, which prints next to their name on tickets.
3. 3Choose their Access (see below).
4. 4Under How they sign in, choose Email them an invite, or Set a password now.
5. 5Click Add and send invite (or Add user).

If the invite email doesn’t arrive, Lotably shows the invite link so you can send it yourself. Resend invite is in the user’s row until they sign in.

Choose their access

Officer: the officer app, to check plates, ticket, boot, and tow. This is right for most field staff.

Administrator: everything, including settings and users.

Custom: choose exactly what they can do. You tick permissions in groups: Field enforcement (scan plates and issue tickets, install boots, tow vehicles), Tickets (view, void, mark paid manually, refund online payments), Boots, Tows, Records (monthly parkers, clients and billing, pay-to-park passes), and Insight (reports, exports, the audit log).

Custom works well for a back-office reviewer who can view and void tickets and see reports, or a scan-only officer.

Change or remove access

Edit a user to change their access. Changes take effect right away.

To remove someone, use Deactivate from their row. They’re signed out within a minute and can’t sign in again until you activate them. Activating them lets them sign in again right away.

Common questions