Your plan, lots, and upgrading to Starter

What the page shows

Your plan and what it costs now: Active lots (out of 2 on Free, or 25 on Starter), Monthly (your total, including any extra lots), and your Platform fee: the rate on tickets, on daily parking (with its most per session), and on monthly parkers, and whether drivers pay a service fee. Once billing has started, it also shows your next bill date. Prices exclude tax, and Canadian accounts are billed in Canadian dollars (CA$).

Below that is the card or bank account Lotably bills (Canadian accounts use a card), with a button to add one or use a different one.

How lots are counted

Only active lots count. On Free you can have up to 2 active lots. On Starter, $99 a month covers up to 25 active lots, with no per-lot fee while your drivers pay through Lotably. Each active lot over 2 is $39 a month, added to the same bill, while your Stripe account isn’t connected and taking payments, or after Lotably tells you that you’re taking more than the occasional payment outside Lotably (cash, check, or another parking app). For more than 25 lots, contact us about a Custom plan.

To stop a lot counting, open Settings → Lots and use Deactivate on it. You can always create an inactive lot.

On Free, adding or turning on a third active lot is refused with a message to upgrade.

Upgrade from Free to Starter

1. 1Add a card or bank account on Plan & account first.
2. 2Under “Need more than 2 lots?”, click Upgrade to Starter.
3. 3Read the order summary, type your full name and title, tick both boxes, and click Sign and upgrade.

You can upgrade once your account is live. Starter’s prices, the 5% fee, and room for up to 25 lots apply at once, and the $99 subscription starts that day, which becomes your billing day.

Your agreements

Agreements lists every document you signed, who signed it and when, and when Lotably countersigned, with Download PDF. Any property authorization letter you uploaded when signup still asked for one is there too. Links to the current terms sit underneath: the Software Services Agreement, the Acceptable Use Policy, and the Privacy Policy.

Changing features or cancelling

The Features list shows what’s on for your account. To turn a feature on or off, email cody@lotably.com. Booting and towing are turned on by Lotably, and show as Requested if you asked for them at signup and Lotably hasn’t turned them on yet.

Plans are month to month with no minimum term and no early termination fee. To cancel, email cody@lotably.com from your account’s email or say which account it is. Cancellation takes effect at the end of your current billing period.

Common questions