Help center
How to run your lots on Lotably
Step-by-step guides that match the app screen for screen. Can’t find what you need? Email support@lotably.com.
Daily parking
- Setting up daily and hourly parking ratesHow to create the passes drivers buy from your QR poster: hourly passes, rest-of-day, overnight, and semester passes, plus sale windows, valid days, and promo codes.
- How to print your QR posterEach lot has its own QR poster. Here’s where to find it, how to customize the wording, how to download the QR code, and what drivers see when they scan.
- Event parking rates for games and concertsHow to sell one event rate at your lots during a game, concert, or graduation, add a whole season of dates at once, and end an event early.
- Letting drivers book a day aheadHow drivers buy a daily pass for a later day from your QR page, how far ahead they can book, the per-lot daily limit, cancellations, and where to see bookings.
- Honoring parking paid through another vendorIf drivers pay at a kiosk or in another app, tell Lotably about those payments so officers don’t ticket paid cars: add them by hand, upload a CSV, or sync Parking BOXX or ParkMobile.
- Merchant parking validations and monthly invoicesLet stores and restaurants issue parking-validation codes, then review usage and invoice merchants.
- Correcting the plate on a paid parking passFix a plate typo from the receipt or the admin while keeping the original plate and change history.
Enforcement
- Scanning plates and issuing tickets from your phoneUse the officer app on any phone: scan or type a plate, read the result, and issue a ticket with photo evidence. Includes printing and what Lotably does about misreads.
- Warnings, towing, and bootingGive courtesy warnings before tickets at chosen lots, record tows and call your tow company, and boot vehicles with no valid payment once booting is turned on.
- Citation evidence and dispute packetsReview the plate-check context and driver attachments, then download a PDF of the citation dispute record.
Monthly parkers
- Importing monthly parkers by CSVUpload your monthly parker roster from a CSV or Excel file: the columns Lotably reads, how dates, plates and valid days work, and how to fix rows that don’t import.
- How resident guest passes workSchedule, extend, or issue guest parking with visitor-lot rules, household units, and weekly or monthly quotas.
- Billing monthly parkersBill a company for its parkers, or a parker who pays for themselves, each month by card or bank account or by emailed invoice, and decide what happens when a payment is late.
- Monthly plans, permit rules, and physical permit cardsSet monthly plan days, hours, and event rules, then track issued hang tags, stickers, and cards.
- Online monthly parking applications and waitlistsTake applications, request documents, manage monthly spots, and offer spaces from a waitlist.
Payments
- Connecting Stripe to take payments onlineHow to connect your own Stripe account to Lotably so drivers can pay tickets and buy passes online, what Stripe asks for, and what each status means.
- How drivers pay and contest ticketsDrivers pay by scanning the QR code on the ticket, or by ticket number or plate on your site. They can contest online, and you decide each contest with the evidence in front of you.
- Money reports and payment-system healthSeparate parking sales, collections, refunds, tax, and payouts, and check whether outside payment data is current.
Your account
- Adding officers and setting permissionsHow to add officers and office staff to Lotably, choose Officer, Administrator, or Custom access, send invites, and remove someone’s access.
- Your plan, lots, and upgrading to StarterWhere to see your plan, active lots, monthly total, and platform fee in Lotably, how to add or change your card, download your agreements, upgrade to Starter, or cancel.