Correcting the plate on a paid parking pass

Driver correction

1. 1Open the receipt and choose Wrong plate? while the correction window is open.
2. 2Enter the correct plate and review the old and new values.
3. 3Confirm. The receipt and enforcement checks use the corrected plate.

A driver can use this once. For another change or after the window closes, contact the operator.

Staff correction

1. 1Open Pay-to-park sales and find the pass.
2. 2Choose Correct plate from its menu.
3. 3Enter the new plate and a note explaining the correction, then confirm.

Searching by the original plate still finds the pass. The original plate and each change remain in the audit history.

Limits

The pass must be paid and not refunded or comped. The new plate cannot already have an overlapping pass at that lot or a lot in the same group.

Passes joined by Add time move as one stay. A driver can change that stay only while every pass in it is within its 15-minute window; buying extra time does not reopen an old correction window.